On Tuesday, June 5, 2018, Ashley Health Services participated in a Skills
Lab. This exercise was to determine and validate the use of AIDET with
a Promise and to ensure the patient experience is pleasant and meaningful.
It was also beneficial in creating a teamwork atmosphere and using this
tool to see other staff member’s positions and how they deal with patients.
We began with a huddle to explain that we are not conduction this skills
lab to criticize or belittle any employee, but to build our team to be
the best it can be. We are to see what we do good and what we may can
improve on. This was a coming together of staffs.
We want our patients to know we appreciate them choosing us and that we
are happy to be there for them.
At the end of the exercise, we huddled again for an analysis and evaluation
of the patient experience. The observers completed a competency checklist
and communication validation tool to better determine the areas we are
excelling in and those that may need work.
We had a lot of fun creating the scenarios and staff “role playing”
as well as learning at the same time.